Privacy Policy

Effective Date: 01 April 2025

Skyrays Travel Solutions Pvt Ltd (“Company,” “we,” “us,” or “our”) is committed to safeguarding your privacy. This Privacy Policy outlines the types of personal information we collect, how we use, share, and protect that information, and your rights regarding your data when you interact with us or use our services.

By accessing or using our website, mobile applications, or availing any of our travel services (collectively, the “Services”), you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information about our clients and visitors through the following means:

A. Information You Provide Directly

• Personal Details: Full name, gender, date of birth, nationality
• Contact Information: Email address, phone number, postal address
• Travel Preferences: Destination, travel dates, special requests
• Identification Documents: Passport, visa, government-issued IDs
• Payment Information: Credit/debit card details, billing address

B. Information We Collect Automatically

• Device & Log Information: IP address, browser type, access times
• Usage Data: Pages visited, time spent, interactions
• Cookies & Tracking Technologies: To improve performance and personalize experiences

C. Information from Third Parties

• Partners & Affiliates: Airlines, hotels, payment gateways, and other travel partners
• Public Sources: Social media platforms, government databases (e.g., visa verification)

2. How We Use Your Information

We use your information for purposes including but not limited to:

• Processing bookings, reservations, and payments
• Providing personalized travel itineraries and services
• Verifying identity and managing client accounts
• Communicating booking confirmations, alerts, and updates
• Improving user experience and website performance
• Conducting internal research and statistical analysis
• Complying with legal and regulatory obligations

3. Sharing of Information

We may share your information under the following circumstances:

• With Travel Service Providers: Airlines, hotels, transport companies, tour guides
• With Payment Processors: To facilitate secure transactions
• With Government Authorities: Where required for visa, immigration, or legal compliance
• With Affiliates and Partners: For the provision of requested services
• In Business Transfers: As part of any merger, sale, or acquisition
• As Legally Required: Pursuant to subpoenas, court orders, or legal proceedings

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws, including tax and accounting regulations. Once the retention period has expired, data is securely deleted or anonymized.

5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from loss, theft, unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is fully secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights concerning your personal data:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request erasure of your data, subject to legal obligations
• Objection: Object to processing or request restriction
• Withdrawal of Consent: Withdraw previously given consent at any time

To exercise any of the above rights, contact us at [your support email].

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, understand usage patterns, and deliver tailored content. You can adjust your browser settings to refuse or manage cookies; however, doing so may affect certain functionalities.

8. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from minors. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business operations. The updated policy will be posted on this page with a revised “Effective Date.” We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:

Skyrays Travel Solutions Pvt Ltd
Office No: 155A, First Floor,
Cloud 9 Towers, Tower S-3, Sector 1,
Vaishali, Ghaziabad, Uttar Pradesh, India, 201010
Email: info@skyraystravelsolutions.com
Phone: +91 0120 4396889

This Privacy Policy is governed by the laws of Uttar Pradesh / India, without regard to conflict of law principles.